Audrey Cushing

Audrey Cushing is an experienced outsourcing advisor and executive consultant who works with clients on complex outsourcing contracts, operating model design, and large-scale outsourcing initiatives. She brings more than two decades of experience advising enterprises and service providers across healthcare, technology-enabled services, and global business services environments.

Audrey specializes in helping organizations translate outsourced and offshored strategies into well-structured, executable agreements and operationally sound programs. Her work spans the full outsourcing lifecycle, including sourcing strategy, contract structuring support, governance design, service-level frameworks, transition planning, and post-deal optimization. She is frequently engaged to support clients navigating new outsourcing relationships, vendor restructures, delivery model changes, and integration efforts following acquisitions or organizational change.

Prior to her consulting work, Audrey served in senior executive roles, including Chief of Staff for a global healthcare services organization with more than 7,000 employees, where she partnered closely with the CEO and executive leadership team on strategy execution, governance, compliance, enterprise risk, and large-scale transformation initiatives. She has hands-on experience working alongside legal, procurement, finance, HR, and operations teams to ensure outsourcing arrangements are both contractually sound and operationally effective.

Audrey is known for her ability to bridge the gap between legal intent and business reality—helping clients anticipate downstream operational, financial, and people implications of outsourcing decisions early in the contracting process. Her approach is pragmatic, collaborative, and focused on creating sustainable outsourcing relationships that balance risk management with long-term value creation.

In addition to her advisory work, Audrey is Vice Chairman of the Strategic Advisory Board of the International Association of Outsourcing Professionals (IAOP) and a frequent speaker and moderator on the human and operational dimensions of outsourcing.